Disability Information and Access Line (DIAL)
COVID-19 Service Survey
ILRU has been asked to assist the ACL Disability Information and Access Line (DIAL) by collecting information about COVID-19-related services offered by centers for independent living.
The Disability Information and Access Line (DIAL) provides nationwide telephone assistance to callers with disabilities about COVID-19 vaccination support available in their communities. DIAL also provides help finding local vaccination locations. A key component of DIAL is making referrals to local centers for independent living. The leaders of DIAL understand CILs play a crucial role in providing community supports for people with disabilities.
This survey will secure information about the services available through each CIL. Please take a few moments by responding to the survey questions to help the DIAL team to be better prepared to make useful referrals to your CIL.               
The toll-free number for DIAL is 888-677-1199. The DIAL email is (Operating hours: Monday-Friday 9 a.m. to 8 p.m. ET)
We at ILRU appreciate your assistance in support of the disability community.
If you have any questions or need assistance, please contact

Vaccine information is complicated; it may even feel overwhelming at times. We want to help consumers get connected to information about the vaccine, find the answers they are looking for to encourage their decision to become vaccinated and support for the disability community.


Do you…


Need a vaccine at your door?

Need help with a barrier that is keeping you from getting vaccinated?

Need help finding vaccination information?

Need assistance with ensuring a vaccine clinic is accessible?

We will assist with peer support, information & referral, transportation barriers, finding factual information, connection to medical professionals for questions/answers, and more!


Call or 330-392-3325 or


*We cannot provide medical advice.


Our offices have now reopened with limited hours to the public.

The TMHA building, where we are housed, requires masks for those who have not been immunized. Others may wear masks at their own discretion.
The offices will now observe the following schedule Monday through Friday: (10-3) for appointments starting July 1st. We anticipate a full reopening of the offices in the Fall as the state reaches a 70% or greater vaccination rate or what is now commonly referred to as “herd immunity”.

Our Independent Living Specialists and professionals are available to you for in-person appointments Monday - Friday from 10:00 a.m. - 3:00 p.m.!
Please call or email your support professional to set up an appointment if needed.

You can reach us by phone at 330-372-3325.
Leave your name and number and we will get back to you as soon as possible.
Please visit our website to find staff members’ EMAIL if you wish to reach them that way or you can CONTACT US here.
Please continue to observe the recommended practices for maintaining good health.



For a limited time get unlimited talk, text and 10 GB of Data PLUS a Free Smartphone when you sign up for the Emergency Broadband Benefit (EBB) Program!


But wait, there’s more! AND get a tablet for just $10.01 when you qualify. Apply now to unlock your one-time discount on a brand-new tablet!

For the last 35 years, the FCC has made it possible for low-income consumers to receive access to free or heavily discounted communication services. The service originally started with home phone access, but as they saw the needs change over time, they expanded the program to provide wireless phones. Federal law requires telecommunication companies to contribute to the Universal Service Fund which in turn pays for the cell phone program, administered by USAC.

StandUp Wireless is a provider of Lifeline, a government benefit program. Qualifying individuals enrolling in Lifeline with StandUp Wireless will receive free minutes, text and data. Customers qualify through programs such as Medicaid, SNAP, Federal Public Housing and Veterans Pension, or based on your household income.

Our service works on most GSM handsets. To see if your phone is compatible, click here.

If you qualify for Lifeline, you also qualify for the Emergency Broadband Benefit Program. Your online Lifeline application will give you access to apply to both programs automatically to ensure that you are maximizing your benefit. If you would like to apply for Lifeline or EBB only, just give us a call at 1-800-544-4441.

Cruise Self-Driving Car Survey for Wheelchair Users
Cruise is a self-driving car company based in San Francisco. We are developing ride-sharing and delivery services that will be accessible to all. 
We’re seeking anonymous feedback from people who use wheelchairs to inform and improve products. If you have a moment, please complete a short survey (no more than 5 minutes). 
Please feel free to forward this survey to friends, family, or colleagues who want to participate. 


New Behavioral Health Resources for Ohio’s Deaf Community

The Ohio Department of Mental Health and Addiction Services’ Disparities and Cultural Competence (DACC) Advisory Committee has released new behavioral health resources for Ohio’s deaf and hard-of-hearing community. The DACC Committee partnered with Ohio Association of the Deaf, Inc. to record videos in American Sign Language that focus on alcohol and drug addiction, suicide prevention, and the impact of trauma on lifelong wellness. Click the following to view/listen to the videos.

  • What is Drug and Alcohol Addiction: Audio
  • What is Drug and Alcohol Addiction: Video
  • Suicide Prevention: Audio
  • Suicide Prevention: Video
  • Traumatic Events can Impact Wellness: Audio
  • Traumatic Events can Impact Wellness: Video


Pediatricians Should Look for Risk Factors Linked to Teen Suicide

The American Academy of Pediatrics has released new guidelines for Pediatricians that include looking for risk factors linked to teen suicide. The guidelines were first published in 2007, and were updated this year. Risk factors that are included in the guidelines include substance abuse, a history of physical or sexual abuse, mood disorders, identifying as LGBT, and bullying. To see more, click 

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About Us

Western Reserve ILC is a local 501-C-3 non-profit agency servicing the needs of persons with disabilities in Ashtabula, Columbiana, Mahoning and Trumbull Counties. 


Contact Us

Ph: 330-372-3325
Fax: 330-373-1826

Toll free 1-855-260-4084

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